Customer Service

ZQuiet is an anti-snoring mouthpiece that’s comfortable enough to wear every night—and these simple tips will help make your experience even better.

• First-time users can soak ZQuiet in hot tap water for one minute to slightly soften the device prior to inserting in mouth.
• During the initial break-in period it is recommended to wear the device for short periods of time during waking hours. Insert ZQuiet for 20-30 minutes while you read or watch TV.
• You can trim your ZQuiet with small scissors to improve fit and comfort. After trimming, use a fingernail file or emery board to smooth any rough edges and avoid irritation to the gums.
• Upon waking in the morning, the lower jaw may continue to feel more forward than usual. This sensation should go away slowly during the next hour or so.
• There are a few things you can try to speed up the process of relaxing the jaw muscles in the morning:
1. Stretch. Lie on your stomach and position your chin in the palm of one of your hands. Allow the weight of your head to gently relax the jaw muscles.
2. Chew gum. A harder gum, like bubble gum, is more effective. (Do not chew gum with ZQuiet inserted in mouth.)
3. Gently massage. Place your index fingers on your temporomandibular joint (the jaw joint) just in front of the ear. When you bite down you will feel the muscle tense. Relax and use your index fingers to gently massage this muscle in a circular motion.
• Many ZQuiet users experience drooling if they are using a mouthpiece for the first time. This is normal and should decrease with time. Wearing your ZQuiet for short periods of time during the day will help you to get accustomed to the sensation. Drooling is no fun, but it beats snoring!
• If you experience ongoing jaw discomfort, try the following:
1. Take a night off. Give your jaw muscles a rest as you slowly become accustomed to wearing ZQuiet.
2. Place a warm washcloth or compress over the affected jaw muscles to help relax them. This can be done 3 or 4 times per day for 20 minutes.
3. Consider taking an over-the-counter anti-inflammatory pain medication to provide relief from jaw soreness. It is important to use over-the-counter medicines responsibly according to the label, and to speak with a doctor or pharmacist if you have any questions. Please consult your doctor or dentist for acute or persistent pain.
4. Give it time. It may take few weeks for your jaw to adjust to its new positioning. The benefits are worth it!

Our goal is for your ZQuiet experience to exceed your expectations. And, although we strive for a 100% satisfaction rate, we realize that ZQuiet may not be the perfect solution for everyone. If your snoring has not improved within the 30 day trial period by using ZQuiet, simply call ZQuiet customer service to obtain an RMA number. As long as the RMA was requested prior to the end of the 30-day trial, you will not be charged the $59.95 fee for device at the end of the trial period (S&P fees are non-refundable).

If you feel certain that ZQuiet isn't the solution to your snoring, please call 800-281-0543 (Customer Service Hours: 6am - 5pm PST) and speak with any ZQuiet Counselor. The Counselor will provide you with:

1. Return Authorization number
2. Date by which your mouthpiece must be received to avoid being charged.
3. Shipping address and instructions

Returns are subject to the following limitations:

• Repeat orders are not eligible for returns other than product defects.
• All returned mouthpieces are considered "used." For health and safety reasons we do not, under any circumstances, resell returned mouthpieces. They are examined for defect then destroyed.
• This is a 30-day trial period. No returns will be accepted without a RMA number, or from 30 days after original purchase date printed on your receipt unless specified by a ZQuiet Counselor.
• Devices damaged by improper use or care cannot be returned.

Our ZQuiet counselors are here to answer questions, and assist you with everything including reorders or returns.

Contact Customer Service by email, Zquiet@webcsr.info, or by calling 800-281-0543.

Prefer to order by phone? Call 800-281-0543 to place an order.

Customer Service Hours: 6am – 5pm PST